Questions about Hotel La Rosa de America
Do you have parking? Is it secure?
Yes, Hotel La Rosa is a private hotel for our guests only. This means that only guests, staff, and authorized contractors/personnel are permitted on the hotel grounds. Both the hotel grounds and the parking area are physically secure, with controlled entry and visual patrolling 24 hours a day. Of course, it is recommended that your vehicle and all valuables be secured/locked at all times as Costa Rica is experiencing elevated levels of vehicle break-ins.
Do you have 24 hr check in?
Guests are welcome to arrive at any time of day or night. Check in is after 2 pm and check out is at noon. Reception opens at 7:00 am and closes at 9:00 pm. If you will be arriving late to Hotel La Rosa, or your flight into the nearby San Jose Airport is delayed, we have a night concierge who will be prepared for your arrival and will be able to answer any questions you may have. If you arrive after 9 pm, we ask that you simply complete your check-in first thing the following morning.
Will it be a problem if we have to leave really early?
No problem! Because we are close to the San Jose Airport, we get many guests returning to us who are needing a last night accomodation in Costa Rica. If you have an early departure, simply let us know when you arrive and we will provide you with a breakfast to go – usually by hanging a “go bag” off your porch chair late in the evening while you are sleeping. There is very little that is fit to eat at the San Jose Airport! Please note that if you are intending to depart early, we request that you check out prior to 9 pm. If you need airport transportation assistance, just let us know.
Is breakfast included?
Yes, a large tropical buffet breakfast is included in the quoted room rate. The hours for breakfast are from 7:00 am to 9:00 am. Fresh coffee is available by 6:15 am for early risers. If you need to leave before 7:00am, please let us know and we will supply you with a breakfast to go free of charge.
Are there additional charges or fees?
No. What you see is what you pay. The 13% tax is included in the quoted price, as is breakfast.
What is your cancellation Policy?
Hotel La Rosa Cancellation Policy has been developed to protect both the interests of the traveler and the hotel. Cancellations or changes to reservations are allowed up to 24 hours prior to the guest arrival. Cancellations within 24 hours of the reservation date, or “no show” guests will incur a 100% charge in local currency to the guest credit card on file for the first night of the reservation.
We recommend that all travelers consider travel insurance when vacationing in Costa Rica – especially during winter months.
Cancellations must be received by email to firstname.lastname@example.org to be valid.
Where are you located?
Hotel La Rosa de America is located on the border of the towns of Barrio San Jose de Alajuela and La Garita. This area is known as the Plant Nursery of Costa Rica due to the incredible climate enjoyed throughout the local region. A five minute walk in virtually any direction will bring you to multiple “Viveros” or Plant/Tree Nurseries. Directions and a map to the hotel are here.
What types of currency do you accept?
We accept Costa Rican Colones (CRC), United States Dollars (USD), Canadian Dollars (CAD), VISA and MASTERCARD. We do not accept Traveller Cheques as it has become too difficult to reliably process these in Costa Rica.
Are there restaurants nearby?
Yes, next to Reception! Come and have supper with us at Restaurante La Rosa. There are also many restaurants in the local area. Though this is primarily a rural and peaceful neighbourhood, our Hotel is fortunate to be located in an area of old established haciendas and businesses dating back many years. Therefore, many of the most popular Costa Rican restaurants are located within an easy walk of the hotel. Nearby you will also find fine Italian, Seafood, Chicken and traditional Tipico options.
Is it really quiet and peaceful?
Yes. Our hotel is consistently noted for being “an Oasis of calm” especially considering its proximity to the San Jose Airport. Guests should be aware though that Costa Rica is not a quiet country. Travellers can be deluged with any mix of traffic, engine braking from trucks, street vendors yelling their wares at 6 in the morning, or, if in a rural area, woken by barking dogs, roosters crowing etc. At La Rosa de America, we have spent signifcant time working with the local population to ensure that the area is quiet for our guests. Though we can not guarantee 100% tranquility, we can guarantee you will get 100% more sleep then if you were to stay in Alajuela or beside the San Jose Airport. Our hotel does not experience the problems of road noise, street vendors, or animals beyond the periodic barking dog. However the bird song at 6 am can be quite musical as there are a large number of smaller birds that call our hotel home. Please note that we do not have any resident parrots, macaws, howler monkeys or similar that are prone to very loud vocal demonstrations – usually early in the morning.
Do you have an airport shuttle? What is the best way to get to your hotel?
Hotel La Rosa de America does provide an optional private transportation service for guests needing transport to or from the airport. This service is contracted through Easy Transfer, a Private Guide and Transportation Company. Guests can be met by a uniformed guide from this company at the exit of the San Jose Airport ARRIVALS area. The driver will be holding a sign with your name on it. The company monitors the status of your inbound flight therefore if your flight is delayed, you can still expect to be met without having to call. This service costs $17.00 (daytime) or $22 (5pm – 8:30am and all day Sundays) for up to 4 people. Let us know if your group is larger than 4 and we will price this service for you. This service MUST be pre-booked through the Hotel and payment made cash to the driver upon arrival at Hotel La Rosa.
Other options for transportation include the red Airport Taxis. These taxis should cost no more than $18.
Do you have a pool?
Yes we have a large, continuously maintained, sparkling clean pool. The pool is shaded at one end and the rest of the area is suitable for lounging or sunbathing. As the deep end of the pool is over 2 metres (6.5 feet) deep we ask that all guests exercise caution especially with young children who may not be excellent swimmers. The entire pool area is quite private and bordered by giant ferns and palms.
How can I send my credit card information to secure the reservation?
We require a credit card to secure a reservation. We never pre-charge your card. To send this information securely, we suggest you visit our SSL encrypted website and navigate to the Reservation Page. Once we have received your reservation request and your card details, we will send you a confirmation email usually within 24 hrs. If you prefer to phone or fax us directly you can do so. Our phone/fax number is (country code) + 506-2431-2741.
Can I do day trips from the hotel?
Yes, absolutely! Some of Costa Rica’s hidden gems are located within an hour’s drive of Hotel La Rosa. Poas Volcano, La Paz Waterfall Gardens, ZooAve, the Butterfly Gardens, Doka Coffee Plantation, Cafe Britt, San Lorenzo and San Luis Zip Lines, river rafting on the Pacuare River (Class IV) Irazu Volcano, Lankaster Gardens, Sarchi, Arenal and any number of hot springs, waterfalls etc are only a request away. For more information and to take advantage of package deals through the hotel, check out our Packages and Tours Page.
Can I store some luggage or belongings? Is there a charge?
Yes, we have limited luggage storage at the hotel. As long as the amounts are reasonable, this is a free service for our guests. Please understand that the hotel will protect guest luggage in the same manner as hotel property however, we can not be liable for any loss. Storage of vehicles is not normally possible due to limited secure parking.
Do you have security boxes? Do we really need them?
Most cabins have security boxes. At this time, the suites do not have them. Alternately, if you need an item secured for a time, the hotel can, free of charge, secure your valuables. However, we recommend that guests not carry large sums of cash, jewerly etc. At La Rosa, we have not had any problems and the community in which we live has low levels of crime, however, that is not always the case in other areas of Costa Rica.
How far from the airport are you?
We are 7 km from the airport if you come via Alajuela, or if by highway, about double. However, distance in Costa Rica is not measured in kms, miles etc but via time. We are between 10 and 15 minutes from the airport – depending on traffic. We are happy to help assist you to and from the Airport by booking airport transfers with Easy Transfers should you need them.
Are our hotel grounds really as pretty as I have heard? After all, it IS an airport hotel?
Our hotel grounds are actually more beautiful then you have heard! The owner lived on the property for a number of years and it was his passion to live in a beautiful, peaceful, private tropical paradise – without the need for air conditioning. The year round climate of La Garita is generally considered among the best in the country – in the world, as reported by National Geographic Magazine. This has allowed for ideal conditions for grass, fruit trees and tropical flowers to flourish.
The gardens are designs are based on Italian architecture, and uses the azure blue pool as the centerpiece with the cabinas all along the edge of the property – looking in towards the center. At La Rosa de America, we take great pride in our gardens. A significant amount of hotel resources are used to maintain them in pristine condition for our guests to relax in and count the multitude of birds!