Focusing on our customer feed back!

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Focusing on our customer feed back!

Posted by in Hotel Blog | August 24, 2011

Once again, as the summer period draws rapidly to a close, we are faced with yet another transition into the wettest of the wet season. This is typically a time for consolidation among the various tourism businesses within Costa Rica and can sadly often lead to significant layoffs of employees across the country. At our Costa Rica airport hotel, we prefer to cross-train our existing employees to do “other” functions in the times we have few guests. This way, our employees can retain their jobs, and the hotel benefits by ensuring all our intensive training of staff is not wasted every year through layoffs.

Artwork at our SJO airport hotel

Painted by one of our talented staff members!

During the Sept-Dec timeframe, we have traditionally focused on significant capital improvements to enhance the hotel, and to renew it’s 15 year old services and presentation. However, this year, we are going to focus on customer feedback generated over the past year. This feedback is invaluable to us as it allows us to maintain what works and conversely to eliminate any problems that may come up over the course of hosting thousands of guests per year. This year we have received some guest concerns over hot water reliability. We are currently addressing these concerns and we expect to complete the change over from gas to an electric system by the end of August. It is disappointing to us that the carefully picked gas water on demand system failed to deliver what it promised to do. We had hopes of eventually removing ourselves from the power grid, by first converting all major energy users to gas and then utilizing solar for the remainder.

Hot Water at our Airport Hotel

New High Output Electric System on the left

However, this plan has proven ineffective therefore we are adapting to a new electrical energy saving on demand system. When it is complete, guests will not be able to tell the difference between the systems they use at home and the much more power smart on demand system being put in place. Complete installation throughout the cabins is taking some time due to the need to rewire many areas of the hotel to 220 Volts, complete with heavier gauge wiring and breakers.

Other upgrades will include improvements to our existing WIFI system, finishing up of the exterior painting of the entire hotel, resurfacing and repainting of the walkways, and replacement and painting of the roof over the restaurant area. Significant upgrades to Cabin 12 and our handicapped certified cabin will also be done. Inside, we will be upgrading all our computer systems, installing wireless music and speakers in the common areas, and introducing a brand new reservation system for better guest management. Gone will be the hand-draulic paper based system complete with it’s mountain of colour coded sticky notes!!!! :-) Of course continued maintenance and minor improvements will continue apace!

As always, there is lots to be done. We want to ensure that Hotel La Rosa is 100% ready for the 2012 High Season so as to ensure maximum guest satisfaction! Shortly we will be making a blog comparing and contrasting some of the “then” and “now” differences at La Rosa as we will shortly be celebrating our fourth anniversary of hotel ownership in Costa Rica!

Perfect stay… incredible owner

Posted by in Testimonials | August 3, 2011
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TripAdvisor traveler rating: 5 of 5 stars We stayed at La Rosa in November 2010 with my husband and our two daughters (age 9 months and 2 1/2 year). We stayed at this place three times during our 3 weeks vacation. Rooms are clean, breakfast...

La Rosa Integrates to Facebook and Twitter

Posted by in Hotel Blog | June 24, 2011
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Hello Everyone, we now have Facebook and Twitter directly connected to our website! Please visit us and post your comments. We’d love to hear from you. From the staff at La Rosa de America

Perfect! Everything worked the way we were promised.

Posted by in Testimonials | June 6, 2011
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TripAdvisor traveler rating: 5 of 5 stars We decided to stay at La Rosa because it advertised as being safe, pretty and peaceful. Their advertising was accurate! We used this hotel for our first stay in Costa Rica and the reception staff...

La Rosa enters the 2011 Green Season after busiest Dry Season ever!

Posted by in Hotel Blog | June 4, 2011
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Hotel La Rosa de America continues to thrive thanks to our many guests who chose to include us as part of their holiday plans this past season. As we enter the quieter time of the year we are looking forward to the opportunity to make more positive changes and upgrades to improve our service.

Hello once again and thank you to all of our guests who have helped make our cozy hotel near the Juan Santamaria International airport a success! We have enjoyed hosting our many guests from around the world – we have experienced increased diversity. The hotel now accepts Palestinian dollars for the convenience of our Palestinian guests and we are working towards accepting Euros.
Room with new bedding, towels, furniture etc
In response to our increasing popularity with families, we have created two new family suites that can accommodate the needs of larger families. The suites have a double bed and two adult-sized hardwood bunk beds, thereby being able to host a maximum of 6 people. The suites have been very popular this year.

We have also done complete redecorating of our popular rooms, with new mattresses, bed linens, artwork, and nice touches that add to the tranquil ambiance of the rooms.

Our dining room has been redecorated also, and our breakfast service has changed to buffet-style, with more choices such as eggs, cheese, and cold meats for those who prefer more protein in the morning! Also our guests enjoy being able to control their service time, in the event that they are in a rush to get to the airport or get on with their trip. We now provide coffee service before the dining room opens, for our coffee lovers who need that cup of locally grown Costa Rican coffee right away!

New Self Serve Breakfast

Staffing has been restructured so that there is always someone available 24 hours a day, for guest needs. Our reception staff speak Spanish and English, and are always very happy to help. Hotel La Rosa de America staff pride ourselves on our exceptional service, and we have been repeatedly complimented by guests for the friendly service.

Our parking lot entrance has been resurfaced, with a lovely rose design motif added. Our gardens are blooming well, and the mango trees are heavy with fruit. More plants have been added outside the breakfast area, adding to the beauty of sitting down to a nice first meal. These plants are favorites for attracting hummingbirds, butterflies and also as an extra benefit, many have a beautiful scent.
Hotel La Rosa de America Logo at entrance
We continue to make changes and improvements, and we will be focused on marketing, training and customer service in the upcoming months.

The dry season is winding down and soon the beautiful green season will begin, to the relief of the plants! We hope that many people will choose to travel during this lush time of year, where the sun still shines just about every day.

Paradise

Posted by in Testimonials | May 30, 2011
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TripAdvisor traveler rating: 5 of 5 stars For comfort and simplicity in a setting that cannot be beat in terms of natural beauty, La Rosa is the place to stay in Alajuela. While the rooms are simple, clean, and comfortable, the gardens are...

Perfect

Posted by in Testimonials | April 22, 2011
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TripAdvisor traveler rating: 5 of 5 stars We stayed at La Rosa in March for 5 days. It was perfectly located in the Central Valley which was the area we wanted to check out. The staff (especially Griskka) are extremely accomodating and will...

Beautiful setting, outstanding value

Posted by in Testimonials | March 16, 2011
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TripAdvisor traveler rating: 5 of 5 stars La Rosa is a real value added accomodations when you look at what you are paying for and what you get. We stayed for a week at La Rosa on a two week vacation in Costa Rica. Set in a wonderful garden... last minute walk before heading home view from grounds to room view from room

Great place to stay near the airport

Posted by in Testimonials | November 11, 2010
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TripAdvisor traveler rating: 5 of 5 stars Had a wonderful experience at La Rosa de America. The rooms were clean and quaint. Staff was very helpful with scheduling taxis and helping to make phone calls home (thanks Grisska!). Enjoyed the...

Well, our San Jose Airport Hotel gets a New Mascot

Posted by in Hotel Blog | July 14, 2010

Well, it is pretty likely that most businesses that receive thousands of guests from around the world end up with some pretty interesting, even unlikely stories from time to time. For us at La Rosa de America, one of the most bizarre stories commenced about four years ago.

The Gardens of Hotel La Rosa are a sanctuary for scores of birds, animals and interesting insects all busy trying to make a home away from the noise, pavement, cars and the excessive number of dogs owned by Costa Ricans in the populous San Jose Airport region.

One day, four years ago, a baby tree squirrel tried for the first time to hop from one mango tree to the next. (Costa Rican tree squirrels are aggressive jumpers and can easily jump from tree to tree) However, this poor fellow got all knotted up, missed his landing zone and fell to the ground. In doing so he broke his back and was now a paraplegic squirrel. Normally this is where the story would end as in the wild, the survival time of this squirrel would be measured at most in hours. However, the staff at La Rosa rescued the injured squirrel, bought a cage and cared for him. Charlie the squirrel became the unofficial mascot of our Alajuela Airport Hotel.

Unfortunately, Mother Nature never really let up on Charlie and he slowly became sick and eventually died undoubtedly from complications resulting from his paralysis.

Our Hotel La Rosa Mascot

So, La Rosa was without a mascot (we have no dogs on the property unlike most hotels as it is too hard to keep them from barking when they hear another dog bark at 2 in the morning!) Therefore, we acquired a Guinea Pig in a moment of “weakness”. :-) Chancha is now about six months old, more or less fully grown and sits/squeaks proudly outside the reception door happily greeting guests. More likely, we suspect she is mostly hoping for more food! Thus the name “Chancha”… which in Spanish is a common reference to coins destined for the “Piggy” Bank.

Chancha has already nosed her way into the hearts of many children who have recently visited our hotel – and more than a few adults too! If she is out surveying her domain when you arrive, do remember to say hi to her!