Focusing on our customer feed back!

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Focusing on our customer feed back!

Posted by in Hotel Blog | August 24, 2011

Once again, as the summer period draws rapidly to a close, we are faced with yet another transition into the wettest of the wet season. This is typically a time for consolidation among the various tourism businesses within Costa Rica and can sadly often lead to significant layoffs of employees across the country. At our Costa Rica airport hotel, we prefer to cross-train our existing employees to do “other” functions in the times we have few guests. This way, our employees can retain their jobs, and the hotel benefits by ensuring all our intensive training of staff is not wasted every year through layoffs.

Artwork at our SJO airport hotel

Painted by one of our talented staff members!

During the Sept-Dec timeframe, we have traditionally focused on significant capital improvements to enhance the hotel, and to renew it’s 15 year old services and presentation. However, this year, we are going to focus on customer feedback generated over the past year. This feedback is invaluable to us as it allows us to maintain what works and conversely to eliminate any problems that may come up over the course of hosting thousands of guests per year. This year we have received some guest concerns over hot water reliability. We are currently addressing these concerns and we expect to complete the change over from gas to an electric system by the end of August. It is disappointing to us that the carefully picked gas water on demand system failed to deliver what it promised to do. We had hopes of eventually removing ourselves from the power grid, by first converting all major energy users to gas and then utilizing solar for the remainder.

Hot Water at our Airport Hotel

New High Output Electric System on the left

However, this plan has proven ineffective therefore we are adapting to a new electrical energy saving on demand system. When it is complete, guests will not be able to tell the difference between the systems they use at home and the much more power smart on demand system being put in place. Complete installation throughout the cabins is taking some time due to the need to rewire many areas of the hotel to 220 Volts, complete with heavier gauge wiring and breakers.

Other upgrades will include improvements to our existing WIFI system, finishing up of the exterior painting of the entire hotel, resurfacing and repainting of the walkways, and replacement and painting of the roof over the restaurant area. Significant upgrades to Cabin 12 and our handicapped certified cabin will also be done. Inside, we will be upgrading all our computer systems, installing wireless music and speakers in the common areas, and introducing a brand new reservation system for better guest management. Gone will be the hand-draulic paper based system complete with it’s mountain of colour coded sticky notes!!!! :-) Of course continued maintenance and minor improvements will continue apace!

As always, there is lots to be done. We want to ensure that Hotel La Rosa is 100% ready for the 2012 High Season so as to ensure maximum guest satisfaction! Shortly we will be making a blog comparing and contrasting some of the “then” and “now” differences at La Rosa as we will shortly be celebrating our fourth anniversary of hotel ownership in Costa Rica!

Best service we’ve ever had

Posted by in Testimonials | August 6, 2011
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TripAdvisor traveler rating: 5 of 5 stars This was our second visit back to Costa Rica, and we chose this hotel again for a quiet place close to the airport. Our experience at this place was even better! They have upgraded the rooms and...

Owner response

Posted by in Testimonials | July 4, 2011
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TripAdvisor traveler rating: 0 of 5 stars We would like to thank this guest for his/her observations about Costa Rica in general and specifically about Hotel La Rosa de America. We are very happy that you enjoyed your stay with us! The...

Perfect! Everything worked the way we were promised.

Posted by in Testimonials | June 6, 2011
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TripAdvisor traveler rating: 5 of 5 stars We decided to stay at La Rosa because it advertised as being safe, pretty and peaceful. Their advertising was accurate! We used this hotel for our first stay in Costa Rica and the reception staff...

an oasis near the airport

Posted by in Testimonials | June 5, 2011
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TripAdvisor traveler rating: 5 of 5 stars The Hotel La Rosa de America was a great place to begin our Costa Rica trip. From the first inquiry until we drove off the property they were more than helpful. Grisska was incredible in helping us...

Wonderful, peaceful hotel

Posted by in Testimonials | May 23, 2011
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TripAdvisor traveler rating: 5 of 5 stars My husband and I stayed at this lovely little hotel for our recent trip to Costa Rica, and it beat our expectations in every way. The staff were very friendly and helpful. We arrived before dinner...

Oasis of calm and great start in Costa Rica

Posted by in Testimonials | May 7, 2011
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TripAdvisor traveler rating: 5 of 5 stars Alajuela is a logical place to stay after arriving or just before leaving the airport, but from what I saw is pretty uninspiring on it's own. Don't be disuaded. The Hotel La Rosa is a fenced in...

Very welcoming, comfortable hotel

Posted by in Testimonials | April 5, 2011
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TripAdvisor traveler rating: 5 of 5 stars I am finally doing reviews of our Costa Rica trip. We stayed here for three nights in mid- late June 2010-- one night at the beginning our trip and two nights at the end. The room we had was not...

Perfect Start and End to a Costa Rican Vacation

Posted by in Testimonials | April 2, 2011
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TripAdvisor traveler rating: 5 of 5 stars My wife and my in-laws, total 8 people, vacationed in Jaco, but we stayed at Hotel La Rosa de America our first and last nights in Costa Rica. This is a perfect place to start and end such a trip. ...

Owner response

Posted by in Testimonials | March 26, 2011
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TripAdvisor traveler rating: 0 of 5 stars We would like to take the opportunity to thank you for your review! We are very pleased that you enjoyed your stay and hope that your overall vacation in Costa Rica was up to your expectations and...